We’re changing the name and clarifying the policy to help protect you when large-scale events occur.
 |
Hi [Name],
We’re updating our Extenuating Circumstances Policy and changing its name to make it easier to understand.
The revised Major Disruptive Events Policy will apply to all trips and Experiences taking place on or after June 6, 2024, regardless of when they were booked.
What’s changing in the policy?
Thank you for being a member of our community.
Thanks,
The Airbnb Team
We’re updating our Extenuating Circumstances Policy and changing its name to make it easier to understand.
The revised Major Disruptive Events Policy will apply to all trips and Experiences taking place on or after June 6, 2024, regardless of when they were booked.
What’s changing in the policy?
- Foreseeable weather events at the reservation’s location are explicitly eligible for coverage if they result in another covered event, such as a government travel restriction or large-scale utility outage.
- The policy will only apply to events in the place where the reservation is located. Events that impact a guest’s ability to travel to the reservation are no longer covered.
Thank you for being a member of our community.
Thanks,
The Airbnb Team
|
Airbnb, Inc.
888 Brannan St.
San Francisco, CA 94103, USA
