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A new beginning
Better every day
January has been a busy month at Cowboy.
We're excited to take you behind the scenes and share some big changes.
1. Scaling up production
Our new assembly partner in France is now fully operational. This means greater efficiency and faster deliveries moving forward.
2. Improved spare parts availability
We’re preparing our biggest selection of spare parts online and in partner stores across Europe and the UK – just in time for Spring.
3. Faster, better support
With repair NPS hitting its highest score yet, and our new live chat now fully operational, getting support from our team of experts is faster and easier than ever. This week, our relations agents achieved an impressive average response time of just 10 minutes, with our repair agents following closely behind.
We're committed to making every ride better – thanks for your ongoing support.
The best is yet to come.
The Cowboy Team
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