Right now, Delta's Operations & Customer Center (OCC) is gearing up for winter, and while not everything can be planned for, the team does everything in its power to ensure the airline is prepared to run a smooth operation. We spoke with Pete Sansom, one of six Duty Directors, about the responsibilities that come with overseeing operations within the OCC.
“Just know that when you’re airborne sitting in seat 28A, there is a team of professionals doing all we can to get you to your destination as quickly and safely as possible." |