For the third consecutive year, Delta ranked highest for the Premium Economy segment in the J.D. Power 2025 North America Airline Satisfaction Study, powered by the exceptional service and care of its people and the premium experiences it delivers for customers at every point in their journey.
Delta earned the top score in the segment thanks to its leading performance in six of the seven study dimensions that J.D. Power evaluates in the annual rankings, including:
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Day of travel pre-/post-flight experience
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On-board experience
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Ease of travel with airline
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Digital tools
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Airline staff
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Level of trust with airline
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