You’ve got all these teams working together—CX, sales, product, marketing. It’s the cross-functional dream, everyone’s rowing in the same direction. Hallelujah!
Except now, it’s time to do discovery. And your team needs to review customer feedback.
The great thing: since everyone’s sharing what they know, there’s plenty of feedback to cover. The bad thing: it’s messier than a college dorm. And there’s too much of it.
Introducing Caitlin Sullivan’s two-step system for prioritizing feedback! It’s a straightforward, practical way to think about the mountains of app reviews, support tickets, NPS responses, and all the rest of that high-volume feedback you’re team’s getting on the regular.
And if you want tooling to support your adventures in feedback land, check out Channels—our automated feedback analysis platform.
Leverage the power of well-designed LLMs and stay on top of feedback, continuously. It’s currently in Beta—you can join the waitlist right here.
Otherwise—on to the article!
